top of page
Search

Building Influence Through Active Listening: Why Being "The Expert" Isn't Always The Answer

Ever tried pushing through an HR initiative only to have it crash and burn? Yeah, me too. Here's the thing - we often think having all the answers is the key to success. Spoiler alert: it's not.


David Rose from Schitt's Creek nodding dramatically and saying 'I'm listening' with his signature deadpan expression, illustrating the importance (and sometimes awkwardness) of active listening
David Rose from Schitt's Creek nodding dramatically and saying 'I'm listening' with his signature deadpan expression, illustrating the importance (and sometimes awkwardness) of active listening

The Hard Truth About Being "The Expert"

Remember when we thought being the smartest person in the room was the goal? Turns out, that approach is about as effective as trying to herd cats. Here's why:

  • People don't like being told what to do (shocking, right?)

  • Solutions pushed from the top often get rejected

  • Your "perfect" solution might be missing crucial real-world context

A Better Way: The Shepherd Approach

Instead of showing up with all the answers, try this:

  • Present the problem, not the solution

  • Bring together advocates AND skeptics (yes, really)

  • Let the group co-develop solutions

  • Act as a facilitator rather than an expert

The Power of Progress Over Perfection

Here's a mindset shift that changed everything for me: Would you rather launch a perfectly crafted policy that sits unused in a drawer, or implement an 80% solution that your team actually embraces?

Think about it like this: that "flawless" performance review process means nothing if managers aren't using it. Sometimes good enough and adopted beats perfect but ignored.

Building Real Connections (Without the Corporate BS)

Want to build genuine influence? Start by:

  • Actually listening (like, really listening - not just waiting for your turn to talk)

  • Paying attention to body language and unspoken concerns

  • Understanding personal experiences that shape people's perspectives

  • Showing up as a human first, HR professional second

The Bottom Line

Stop trying to be the expert with all the answers. Start being the shepherd who brings people together to find solutions. Not only will you get better results, but you'll also build lasting relationships that make future initiatives easier to implement.

Remember: HR isn't about having perfect solutions - it's about creating workable solutions that actually get adopted.


Ready to strengthen your startup's HR in 2025?

Learn more about Team OtterStream → HERE

or

Book your free consultation now → HERE

 
 
 

Comments

bottom of page